항공예약실무(2판)(구선영,김진옥)

[도서소개]

본서는 관광을 전공하는 학생들이 여행사, 항공사 취업 시 알아야 할 가장 기본적인 업무인 항공예약에 대해 이해하기 쉽도록 교재의 내용과 순서를 구성하였다.

본서를 이용한 교육을 통해 학생들은 현장에서 필요한 기본적인 지식과 기술을 배양하여 현장 실무 능력을 갖추는 데 도움이 될 것이라 생각한다.

[목차]

Chapter 01 GDS 소개 및 사용법

1. GDS······································· 10

2. TOPAS SellConnect 로그인········ 11

3. 자주 사용하는 부호들··············· 13

4. 화면 이동······························· 13

5. Key Board 사용법···················· 15

Chapter 02 항공예약의 기초

1. Decode / Encode··················· 20

2. 예약가능편(Availability) 조회····· 31

3. Schedule 조회························39

4. Time table 조회····················· 40

5. 특정항공편의 운항정보 조회 ·····42

6. 특정도시의 현지시간과 날짜 조회·············································46

Chapter 03 PNR 작성 필수 항목

1. PNR의 개요····························· 52

2. PNR 작성 필수 항목················· 53

3. PNR 작성 완료(저장)················ 73

4. PNR 판독······························· 75

Chapter 04 PNR 작성 선택 항목

1. 서비스 사항·····························86

2. Received From Element········ 107

3. Remarks Element················· 108

Chapter 05 PNR 수정, 취소 및 조회

1. Rebooking PNR······················ 116

2. Element 취소························· 121

3. PNR 조회······························125

Chapter 06 Booking Class

1. Class 구분····························· 134

2. 운임 조회····························· 136

3. 규정(Rule) 조회····················· 138

4. Booking Class 적용················ 139

Chapter 07 PNR 작성의 다양한 기능

1. PNR Split······························ 148

2. NHP(Non Homogeneous PNR)·····167

3. PNR Copy·····························172

4. PNR 공유····························· 180

Chapter 08 Group PNR 작성

1. Group 개요··························· 188

2. Group PNR 작성···················· 190

3. Group PNR 감원·····················195

4. Group PNR 증원··················· 201

Chapter 09 예약 코드

1. 예약 코드(Reservation Status Code) 개요····································· 214

2. 예약 코드 구분 ····················· 214

3. 예약 코드의 흐름··················· 218

4. 예약 코드 정리······················ 219

Chapter 10 부 록

1. 주요 도시의 복수 공항 코드······226

2. 주요 휴양지 코드··················· 227

3. ICAO Phonetic Alphabet········ 227

[저자소개]

•구선영

경희대학교 관광학 박사

현) 한양여자대학교 호텔관광과 교수

전) 토파스 여행정보 교육강사

•김진옥

한양대학교 관광학 박사

현) 세한대학교 항공서비스학과 교수

전) 한빛여행사 항공예약발권부 실장